Privacy Policy

At Pratha Healthy Foods, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you interact with our website:

Personal Information

Full Name
Mobile Number
Email Address
Shipping Address
Billing Address
PIN Code
Payment Information (processed securely through payment gateways)
Order History

Automatically Collected Information

IP Address
Browser Type
Device Information
Operating System
Website Usage Data
Cookies
Location (if permitted)

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Provide customer support
Respond to inquiries
Send order confirmations and shipping updates
Improve our products and website
Personalize your shopping experience
Prevent fraud and unauthorized transactions
Comply with legal obligations
Send promotional emails and offers (only where permitted)

3. Payment Information

We do not store your complete debit card, credit card, or UPI payment credentials.

Payments are securely processed through trusted third-party payment gateways that comply with industry security standards.

4. Cookies

Our website uses cookies to:

Remember your preferences
Improve website functionality
Analyze website traffic
Enhance user experience
Keep products in your shopping cart
Enable secure login sessions

You can disable cookies through your browser settings; however, some website features may not function properly.

5. How We Protect Your Information

We implement appropriate technical and organizational security measures, including:

Secure SSL encryption
Secure payment processing
Restricted access to customer information
Regular security monitoring
Secure servers and hosting

While we strive to protect your information, no method of transmission over the Internet is completely secure.

6. Sharing of Information

We do not sell, rent, or trade your personal information.

Your information may be shared only with trusted third parties necessary for operating our business, including:

Courier and logistics partners
Payment gateway providers
Website hosting providers
Email and SMS service providers
Legal authorities when required by law

All such partners are expected to handle your information responsibly and only for the services they provide.

7. Marketing Communications

With your consent, we may send:

New product launches
Healthy eating tips
Promotional offers
Discounts
Seasonal campaigns

You may unsubscribe from promotional communications at any time by clicking the “Unsubscribe” link in our emails or contacting us directly.

8. Children’s Privacy

Our website is not intended for children under the age of 18 without parental or guardian supervision.

We do not knowingly collect personal information from children.

9. Product Information Disclaimer

Pratha Healthy Foods offers clean-label nutrition products prepared using carefully selected ingredients.

Our products are not intended to diagnose, treat, cure, or prevent any disease.

Customers with allergies, dietary restrictions, or medical conditions should carefully review product ingredients before consumption and consult a qualified healthcare professional if needed.

10. Your Rights

You may request to:

Access your personal information
Correct inaccurate information
Update your account details
Delete your personal information (subject to legal obligations)
Withdraw consent for marketing communications
Request information regarding how your data is processed

To exercise these rights, please contact us using the details provided below.

11. Data Retention

We retain your information only for as long as necessary to:

Fulfill orders
Provide customer support
Meet legal and tax obligations
Resolve disputes
Prevent fraud

Once no longer required, your information is securely deleted or anonymized.

12. Third-Party Services

Our website may use trusted third-party services such as:

Payment gateways
Shipping and courier partners
Analytics tools
Email marketing platforms
Customer support services

These third parties have their own privacy policies, and we encourage you to review them where applicable.

13. External Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of those external websites. We encourage you to review their privacy policies before providing any personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website functionality.

The updated version will be posted on this page with the revised effective date.

15. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us.