Return & Refund Policy
At Pratha Healthy Foods, we are committed to delivering fresh, high-quality, clean-label nutrition products. Since many of our products are food items, returns are accepted only under specific circumstances to ensure product safety and hygiene.
1. Return Eligibility
You may request a return or replacement if:
- You received a damaged product.
- You received the wrong product.
- The product is expired upon delivery.
- The product packaging was tampered with before delivery.
- The product is missing from your order.
To be eligible, you must notify us within 48 hours of receiving your order.
2. Non-Returnable Items
For hygiene and food safety reasons, we do not accept returns for:
- Opened or used food products.
- Products consumed partially or fully.
- Products damaged after delivery.
- Products returned without original packaging.
- Products purchased during clearance or special sale offers (unless damaged or incorrect).
- Returns requested after the eligible return period.
3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
- Order Number
- Product Name
- Clear photographs of the product
- Photographs of the outer packaging
- A brief description of the issue
After verification, we will offer either:
- A replacement product, or
- A full refund, depending on the situation and product availability.
4. Refund Process
Once your request is approved:
- Refunds for prepaid orders will be processed to the original payment method.
- Refunds are generally initiated within 5–7 business days after approval.
- The time taken for the amount to reflect in your account depends on your bank or payment provider.
5. Replacement Policy
Eligible products may be replaced if:
- They were damaged during transit.
- An incorrect product was delivered.
- The product was found to be defective or expired.
Replacement requests are subject to stock availability.
6. Cancellation Policy
Before Shipment
Orders may be cancelled before they are dispatched.
If the order has not yet been shipped, a full refund will be issued.
After Shipment
Once an order has been shipped, it cannot be cancelled.
Customers may contact our support team if there are exceptional circumstances.
7. Failed Deliveries
If delivery cannot be completed due to:
- Incorrect address
- Incorrect phone number
- Customer unavailable
- Repeated delivery failures
the order may be returned to us. Refunds in such cases may exclude applicable shipping charges.
8. Refund Exceptions
Refunds will not be issued for:
- Change of mind after delivery.
- Personal taste or preference.
- Incorrect product ordered by the customer.
- Minor variations in color, texture, or taste that naturally occur in food products.
- Delay caused by courier services beyond our control.
9. Quality Assurance
Every order undergoes quality checks before dispatch. If you experience any genuine quality issues, please contact us immediately so we can resolve the matter promptly.
10. How to Request a Return or Refund
To request a return, replacement, or refund, please contact our customer support with the following information:
- Order Number
- Full Name
- Registered Mobile Number
- Product Name
- Reason for the request
- Photos of the product and packaging (if applicable)
Our support team will review your request and respond as soon as possible.
11. Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us.