Shipping Policy

At Pratha Healthy Foods, we strive to ensure that your healthy products are packed with care and delivered safely to your doorstep. This Shipping Policy outlines our shipping process, timelines, and important delivery information.

1. Order Processing

Orders are processed within 1–2 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
During festivals, promotional sales, or high-order volumes, processing times may be slightly longer.

2. Shipping Coverage

We currently ship across India through trusted courier and logistics partners.

If your delivery location is not serviceable, our customer support team will contact you regarding your order.

3. Delivery Timeline

Estimated delivery times are:

Location	Estimated Delivery Time
Metro Cities	2–5 Business Days
Tier 2 & Tier 3 Cities	3–7 Business Days
Remote & Rural Areas	5–10 Business Days

Delivery timelines are estimates and may vary depending on your location and courier availability.

4. Shipping Charges

Shipping charges (if applicable) will be displayed during checkout before you complete your purchase.

We may offer:

Free Shipping on eligible orders.
Promotional free shipping during special campaigns.
Additional shipping charges for certain remote or special service locations.

5. Order Tracking

Once your order has been shipped, you will receive:

Order confirmation
Shipping confirmation
Tracking ID
Courier partner details

You can use the tracking information to monitor your shipment until delivery.

6. Delivery Attempts

Our courier partners generally make 2–3 delivery attempts.

If delivery cannot be completed due to:

Incorrect address
Incorrect phone number
Customer unavailable
Delivery refusal

the shipment may be returned to us.

Additional shipping charges may apply for reshipping.

7. Address Changes

If you need to modify your delivery address, please contact us before your order is shipped.

Once an order has been dispatched, we may not be able to change the delivery address.

8. Delayed Deliveries

While we strive for timely delivery, delays may occur due to:

Weather conditions
Natural disasters
Public holidays
Government restrictions
Courier network issues
High seasonal demand

Pratha Healthy Foods is not responsible for delays caused by circumstances beyond our control.

9. Damaged Packages

If your package appears:

Damaged
Opened
Tampered with

Please:

Do not accept the package if possible.
Take clear photographs of the package.
Contact our customer support within 48 hours of delivery.

We will investigate the issue and provide an appropriate resolution.

10. Incorrect or Missing Products

If you receive:

An incorrect product
Missing items
Damaged goods

Please contact us within 48 hours of delivery with:

Order Number
Product photographs
Package photographs
Description of the issue

We will verify your request and arrange a replacement or refund as applicable.

11. Cash on Delivery (If Available)

If Cash on Delivery (COD) is offered:

COD availability depends on your delivery PIN code.
Additional COD charges may apply, if displayed during checkout.
Customers are requested to keep the exact payable amount ready at the time of delivery.

12. International Shipping

Currently, Pratha Healthy Foods ships only within India.

International shipping is not available at this time.

13. Order Status

You can check your order status using:

Your order tracking link
Tracking ID provided via email or SMS
By contacting our customer support team

14. Contact Us

For any shipping-related questions or assistance, please contact us